Terms and Conditions

General Terms and Conditions:

1. Online Shopping

1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual product. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.

1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.

2. Acceptance of your Order

2.1 You can place an order in one of two ways, either online or over the telephone through our Sales Administrators.

2.2 Non-acceptance of an order may be a result of one of the following: The product you ordered being out of stock Our inability to obtain authorisation for your payment The identification of a pricing or product description error ailure to meet the eligibility to order criteria set out in these Terms and Conditions

2.3 Online

2.3.1 Shortly after you have placed an order with us by pressing the ‘Checkout button’ an email will be sent to you acknowledging of your order. This email is not an order confirmation or order acceptance from Waterfront Designer Bathrooms. Should you not receive an acknowledgment within 5 business days, please contact our Team on 01527 528789 (UK only) or +44 (0) 1527 528789 (outside UK).

2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Waterfront Designer Bathrooms will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

2.4 Over the Telephone

2.4.1 Our Sales Team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.

2.4.2 We are open from 8.30am to 5pm (GMT) Monday to Thursday and from 8.30am to 4pm Friday. See contact number above.

2.4.3 Where you place an order over the telephone you will be given a customer reference number as an acknowledgement of your order. Your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.

2.4.4 Please note telephone calls made to Waterfront Bathrooms may be recorded for security and service monitoring purposes.

3. Order Cancellation

3.1 If you wish to cancel your orders placed online or over the telephone, please contact our Sales Administration Team by: on 01527 528789 (UK only) or +44 (0) 1527 528789 (outside UK). forwarding your acknowledgement email to us at info@waterfrontbathrooms.com stating your intention to cancel the order. writing to: Sales Admin Team Waterfront Designer Bathrooms Ltd 68 Heming Road Washford Redditch Worcestershire B98 0EA

3.2 It may not always be possible to stop an order from being dispatched, as we endeavor to process orders immediately. If your order has already been dispatched please return the order by contacting our Sales Admin Team to arrange a collection. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy at clause

4. 4. Returns Policy

4.1 The Returns Policy is for goods purchased on the website or over the telephone or by fax or post.

4.2 Unwanted goods may be returned for a refund or exchange provided they are returned in their original condition, unused within 7 days of delivery. Please telephone our Sales Admin Team for a Returns Form.

4.3 Please note that cancellations or alterations to orders must be made within 24 hours of order acknowledgement (with the exception of faulty or incorrectly supplied goods).

4.4 Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected all other returns must be advised within 7 days of delivery.

4.5 On receipt of the returned goods we will give you a refund of the amount paid for the goods. If you notify us of your intention to cancel your contract within 7 working days of delivery then the original delivery charge will be reimbursed in full – otherwise we do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

4.6 Refunds will be made against the original form of tender only.

4.7 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.

4.8 How to Return or Exchange

4.8.1 Once a Return Form is received please follow the instructions as given by Sales Admin Team, GRN. Please advise whether you would like a refund or an exchange of your goods.

4.8.2 Use the Returns Label provided and attach it to the front of the original packaging. Package the product(s) to prevent damage, enclosing the Returns Form. If you no longer have the Returns Label, goods should be sent to the following address: Sales Admin Team Waterfront Designer Bathrooms Ltd 68 Heming Road Washford Redditch Worcestershire B98 0EA

4.8.3 We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

4.8.4 Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

4.8.5 The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.

4.8.6 You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

4.8.7 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact our Sales Admin Team on 01527 528789 (UK only) or on +44 (0) 1527 584244 (outside UK).

4.8.8 Please note if goods are returned within the 7 day period but found to be damaged a credit may not be given.

4.8.9 After 7 days any returns accepted will be subject to a 25% restocking fee depending on the condition of the product when received. No claims can be accepted for damages sustained in transit. None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied.

5. Payment Methods

5.1 We only accept payment for orders in £ sterling.

5.2 We accept payment by Bank Transfer or Cheque.

5.3 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Privacy Policy.

5.4 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.5 Please note that Waterfront Designer Bathrooms Ltd does not accept cash, cheques or gift vouchers as payment online or over the telephone.

6. Pricing Policy

6.1 All prices shown on the website are in £ sterling and are exclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

6.2 UK VAT will be automatically deducted (where applicable) from goods dispatched to non-EU countries. The total deduction will be clearly indicated during the checkout process.

6.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

7. Product Availability / Information

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.

8. Delivery Information

8.1 Delivery Timing

8.1.1 Please note Waterfront Designer Bathrooms Ltd cannot guarantee specific delivery dates and therefore, subject to specific delivery times, especially during UK Bank Holidays. Please allow up to 7 working days for delivery within Mainland UK and 14 working days within the EU. For all other international deliveries Sales Admin will contact the customer directly and advise a delivery schedule. Please note if products are not in stock at the time of order Waterfront Designer Bathrooms Ltd will advise the customer direct by e-mail within 7 working days. The term “Mainland UK” does not include the Channel Islands and Northern Ireland.

8.2 Mainland UK Delivery The following delivery charges apply to Mainland UK addresses:

8.2.1 Standard Mainland UK Delivery £10 + VAT per order if under £500 For orders in excess of £500 or in excess of 25kg of gross weight an additional charge may be levied.

8.2.2 Large / Bulky Goods / Special Order Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.

8.3 Non-Mainland UK and International Delivery

8.3.1 We offer worldwide delivery on a wide selection of our online products.

8.3.2 We reserve the right to withdraw Non-Mainland UK and International delivery at anytime.

8.3.3 We cannot be held accountable for delays in customs clearance.

8.3.4 If you require any additional information please call +44 (0) 1527 528789.

8.3.5 Import Duty Waterfront Designer Bathrooms Ltd cannot be held responsible should local customs authorities wish to confiscate any particular item contained within a consignment, or charge any import duty on such items. The recipient is responsible for paying the duty.

9. The Website

9.1 We may change the Waterfront Designer Bathrooms Ltd website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.

9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

9.3.1 retrieve and display the content of the website on a screen;

9.3.2 print copies of the content for your own personal use; and

9.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

9.4 You may not use this website or its contents:

9.4.1 for commercial purposes;

9.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);

9.4.3 to download (other than page caching) or modify the website, or any portion of it;

9.4.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;

9.4.5 to interfere with the enjoyment or use of the website by any other person;

9.4.6 for any purpose which is unlawful. 9.5 In addition you may not in relation to this website, use any:

9.5.1 data mining, robots, or similar data gathering and extraction tools;

9.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;

9.5.3 meta tags or any other “hidden text” which uses our name or trade marks.

9.7 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.

9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.

10. Liability and Indemnity

10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Sales Admin, whether or not accepted by us).

10.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

10.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

11. Privacy and Communications

11.1 When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Privacy Policy.

11.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

12. Jurisdiction

The website and telephone Sales Admin are controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website.

13. General

13.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. This Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via this web site. This Policy is devised to help you feel more confident about the privacy and security of your personal details. “You” shall mean you, the user of the Site. “We/Us” means Waterfront Designer Bathrooms Ltd”Users” means the users of the Site collectively and/or individually as the context allows. We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

Data Collection

When using the Site and its services You may encounter areas where You may be asked to enter User Information. Such User Information will be used in accordance with this Privacy Policy and for the purposes for which it was collected, for any other purposes specified at the collection point.

How We May Use Your Data

By entering Your User Information via this Site You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.

We shall be entitled to use Your User Information for the following purposes: market research, including statistical analysis of user behaviour. in order to enable Us to comply with any requirements imposed on Us by law or court order; and in order to send You periodic communications (this may be by SMS or e-mail), about features, products and services, events and special offers related to our similar products and services. Please also note that we do not disclose your user information to third parties to enable them to send you direct marketing.

Cookies

You should be aware that by using the site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information to observe your internet use and to compile data in order to improve the Site, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to Your system or damage Your files.

Security and Data Retention Security is very important to Us. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.

We will comply with all relevant Data Protection legislation in relation to the period for which We retain your User information.

Customer and Product Care

Changes

We reserve the right to introduce technical or other product changes or to discontinue products without notice.

Servicing

We recommend (for ease of servicing) that all taps and valves are fitted with service (shut-off) valves. We also recommend that all taps and valves are serviced annually.

Cleaning & care of metal products

Clean regularly.

Wipe with a clean damp cloth, followed by a clean dry cloth.

If marks persist, use a ‘multi use metal polish’ recommended for the finish of your product. However, use sparingly and only when essential.

Abrasive or cream cleaners (including anti-lime and acidic cleaners) should NOT be used.

Cleaning & care of stone products

Clean regularly with gentle rather than aggressive cleaning products.

Ensure that porous surfaces are treated and maintained with a proprietry sealing fluid as recommended in the product instructions.

Quarter-turn Technology

All our products are fitted with the latest quarter turn ceramic disc cartridges. Should a replacement be required, these are available from Waterfront and are easy to self fit.

Connections suitable for UK plumbing

All connections are 1/2″ BSP, or 3/4″ BSP where indicated.

Product dimensions

All product drawings shown alongside their catalogue entries are approximate and for general, overall size information only.

They are not engineering drawings and are not necessarily to scale. If you need more detailed size and/or fitting information, please contact us for the necessary technical detail.

Warranties

Waterfront Designer Bathrooms Ltd warrants its products to be free from manufacturing defects in material and workmanship for a period of 10 years from the date of purchase. Waterfront Designer Bathrooms Ltd warrants it’s finishes for 2 years from date of purchase. Ceramic disc and thermostatic cartridges have a 3 year warranty.

If any such product proves to be defective during the appropriate warranty period Waterfront Designer Bathrooms Ltd will provide as similar replacement parts or products as possible at the location of the purchase.

This Warranty does not cover products or ceramic disc and thermostatic cartridges that have been improperly installed or subjected to abnormal or improper use.

The warranty does not cover wearing parts such as e.g. Seals by wear; Surfaces which have been scratched or scuffed due to the use of corrosive or abrasive cleaning agents. This Warranty does not cover shower valves and shower fittings unless they have been serviced regularly by a qualified plumber from installation. All replacement cartridges have a 3 year warranty.

This Warranty does not cover shipping costs, labour costs or any other cost associated with the installation or replacement of the product parts and is provided only to the original purchaser of the product.

Subject to your statutory rights, Waterfront Designer Bathrooms Ltd is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of its products and its liability under this Warranty is limited to replacement of the defective product or part at the location of purchase.

Waterfront Designer Bathrooms Ltd makes no additional warranties and to the extent permitted by law, any implied warranty (including that of satisfactory quality or fitness for purpose) is limited in its duration and applicability to that of the written limited warranties set out above.

Nothing in this Warranty affects your statutory rights. Nothing in this Warranty will operate to limit or exclude Waterfront Designer Bathrooms Ltd ‘ liability for death or personal injury resulting from Waterfront Designer Bathrooms Ltd negligence.